Frequently asked questions

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What kind of business is Avitus OS built for?

Any business that takes appointments and depends on customers showing up — salons, clinics, spas, tutoring centers, and similar walk-in or booking-driven businesses.

Do I need to install anything?

No. Avitus OS runs entirely in your browser — on desktop or mobile. There's nothing to download.

How do reminders get sent?

Automatically, over WhatsApp by default. If a WhatsApp message fails to deliver, Avitus OS falls back to SMS automatically, so your customer still gets reminded.

Does Avitus OS work with my own WhatsApp number?

Yes. You'll connect your business's WhatsApp number once during setup, and we'll walk you through it — it takes about 15–20 minutes.

Can multiple staff members use it at once?

Yes. Staff scheduling checks each team member's real calendar, so two people can use the system at the same time without double-booking anyone.

What if I run more than one location?

Professional Plus includes multi-location oversight — a Super Admin dashboard that lets you compare all your branches side by side and enter any location's dashboard directly.

Is my customer data safe?

Yes. Each business's data is kept separate and only accessible with that business's login — no other Avitus OS client can see your customers, bookings, or revenue.

Can I cancel anytime?

Yes, there's no long-term contract. You can cancel from your Portal at any time.

Does Avitus OS track profit, not just revenue?

Not yet. The current reports show revenue and bookings per service — full profit and loss tracking (including your expenses) is on our roadmap.

Do I get my own website?

Yes — every plan includes a Business Page: a real, multi-page website (Home, About, Services, Portfolio, Contact) at your own web address, like yourbusiness.avitus.co.ke. It's built automatically from the same details already in your Portal, and it's included at no extra cost — no separate web design project needed.

Can I make my Business Page look like my brand?

Yes. You can pick your own brand color and choose from several fonts for your public page, all from inside your Portal — no design or coding skills needed.

Do my customers need an account to book?

No. Anyone can book straight from your public booking page or Business Page — no sign-up, no app download, no password. They just pick a service and a time.

How do I pay for Avitus OS?

Straight from your phone via M-Pesa, right inside your Portal. There's no card required for your 30-day free trial, and no long-term contract after that.

What happens to my data if I cancel?

Your data stays yours. If you cancel, we keep it for a limited period in case you'd like to come back, after which it's removed — nothing is sold or shared with anyone else.

Who do I contact if something breaks?

Reach out to us directly on 0727 522 207 — we're your support line for anything inside Avitus OS.

Still have questions?

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